Refund policy
RETURN & REFUND POLICY
Returns
We accept returns of unused, unopened products in their original packaging. To request a return, you must contact us at info@veenourish.com within 48 hours of delivery, based on the carrier’s recorded delivery time.
Products must remain unopened and unused, with all original product packaging and any safety or hygiene seals intact. Opening the outer shipping box to inspect your order does not affect eligibility.
These conditions apply to change-of-mind returns and do not limit your rights under applicable consumer protection laws.
How to Start a Return
Email info@veenourish.com with your order number and the items you wish to return. Please contact us before sending anything back.
If your return is accepted, we will provide the return address and instructions. Keep your proof of shipment and tracking information until your return has been processed.
Return Shipping
Customers are responsible for return shipping costs and associated postage or packaging expenses for change-of-mind returns.
Original shipping charges are non-refundable for change-of-mind returns, except where required by applicable law.
If we sent an incorrect, damaged, or defective item, we will cover any necessary return shipping costs.
Damages and Issues
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, email info@veenourish.com as soon as possible, preferably within 48 hours of delivery. Include your order number and photos of the product, packaging, and issue.
Keep the affected item and its packaging until we provide instructions. We will work with you to arrange an appropriate replacement or refund. If a replacement is unavailable, we will refund the affected item.
The 48-hour reporting request does not limit any rights you may have under applicable law.
Exceptions and Non-Returnable Items
Opened or used skincare and intimate-care products, including products with broken safety or hygiene seals, are not eligible for change-of-mind returns.
This restriction does not apply where a return, replacement, or refund is required by law, including for defective or incorrectly supplied products.
Exchanges
Contact info@veenourish.com before returning an item for an exchange. Change-of-mind exchanges are subject to the return eligibility requirements above and product availability.
Order Changes and Cancellations
Please review your order carefully before checking out. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellations once processing has begun. This does not affect any statutory cancellation rights.
European Union Returns and Cancellations
If applicable EU consumer law covers your purchase, you may cancel your online order within 14 days after the day you receive your goods, without giving a reason, unless an exemption applies.
After notifying us of your cancellation, you must send the goods back within 14 days. You are responsible for return shipping costs unless we agree otherwise or applicable law requires otherwise.
The right to cancel may not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
For eligible cancellations, we will refund the product price and any standard delivery charges within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first. Additional charges for express or premium delivery are not refundable beyond the standard delivery cost.
United Kingdom Returns and Cancellations
If applicable UK consumer law covers your purchase, you may cancel your online order within 14 days after the day you receive your goods, unless an exemption applies.
After notifying us of your cancellation, you must send the goods back within 14 days. You are responsible for return shipping costs unless we agree otherwise or applicable law requires otherwise.
The right to cancel may not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
For eligible cancellations, we will refund the product price and any standard delivery charges within 14 days after receiving the returned goods or evidence that they have been sent back, whichever occurs first. Additional charges for express or premium delivery are not refundable beyond the standard delivery cost.
Refunds
We will notify you once we receive and inspect your return and confirm whether your refund has been approved. Approved refunds will be issued to your original payment method.
Your bank or payment provider may require additional time to process and post the refund. If your approved refund has not appeared, contact info@veenourish.com.
Packages Marked Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, check your delivery area, household members, neighbors, and building management, and contact the carrier.
Delivery scans can occasionally appear before a package arrives. Please allow up to 3 business days and notify us promptly if it remains missing, preferably within 30 days of the recorded delivery date, so we can help investigate.
Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, misdescribed, or undelivered goods.
Contact
For returns, exchanges, cancellations, damaged items, or questions about this policy, email info@veenourish.com.