Shipping policy
SHIPPING POLICY
Last updated: October 15, 2026
Thank you for shopping with Veenourish. Below you’ll find information about order processing, shipping, and delivery.
Order Processing
Please allow 3–5 business days for your order to be processed before shipping. Processing time is separate from shipping transit time.
Business days are Monday through Friday, excluding holidays. We do not ship on weekends or holidays. If an unexpected processing delay affects your order, we will contact you.
Shipping Methods & Delivery Times
We ship through USPS, FedEx, or DHL, depending on your destination and the shipping service available for your order.
Standard U.S. shipping generally takes an estimated 3-5 business days after your order ships. International delivery estimates vary by destination and selected shipping method.
Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, and customs processing may affect arrival dates. Selecting expedited shipping does not shorten our processing time unless expressly stated.
Shipping Costs & Free Shipping
We offer free standard shipping on U.S. orders over $60, calculated after discounts and before taxes and shipping.
For other orders, shipping charges are calculated at checkout based on your destination, package weight, and selected shipping method. You can review available shipping options and charges before completing your purchase.
International Shipping, Duties & Taxes
International shipping is available to eligible destinations shown at checkout. Availability may vary by product, destination, and carrier service.
International orders may be subject to customs duties, import taxes, VAT, and carrier brokerage or handling fees. Any applicable charges collected at checkout will be displayed before you place your order.
Unless checkout expressly states that duties and taxes are prepaid, you are responsible for applicable import charges that are not collected at checkout. Payment may be required before or upon delivery.
Customs processing may delay delivery. Please review your destination’s import requirements before ordering.
Order Tracking
Once your order ships, we will email you a shipping confirmation with tracking information, where available. Tracking may not update immediately after a shipping label is created.
Address Accuracy
Please carefully review your shipping address before placing your order, including your apartment or suite number and postal code.
If you notice an error, contact info@veenourish.com immediately with your order number and the correct address. We will try to assist, but address changes cannot be guaranteed once processing begins.
Returned or Undeliverable Packages
If your package is returned because of an incorrect or incomplete address you provided, or because it was not collected after delivery attempts, you may be responsible for actual carrier return charges and the cost of reshipping.
If you prefer a refund instead of reshipment, contact us after the package is returned. Any refund and applicable shipping deductions will be handled in accordance with our Return & Refund Policy and applicable law.
If a package is returned because import charges were unpaid or delivery was refused, contact us to discuss available options. Refusing delivery does not replace any required return or cancellation notice.
Delayed, Lost, or Missing Packages
If your shipment appears delayed or lost, email info@veenourish.com with your name and order number. We will help investigate with the carrier and determine the appropriate next steps.
If tracking shows “delivered” but you cannot locate your package:
• Check your mailbox, delivery area, and any secure locations around your property.
• Ask household members, neighbors, or building management whether they accepted it.
• Contact the carrier for additional delivery information.
Delivery scans can occasionally appear before a package arrives. Please allow up to 3 business days and contact us promptly if it remains missing, preferably within 30 days of the recorded delivery date.
A delivery scan will be considered as part of our investigation. This policy does not limit any rights you may have under applicable law.
Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact info@veenourish.com as soon as possible, preferably within 48 hours of delivery.
Include your order number and photos of the item, shipping packaging, and issue. Keep the product and packaging until we provide instructions.
Please see our Return & Refund Policy for additional details. This reporting request does not limit your statutory rights.
Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible. We cannot guarantee changes or cancellations once processing has begun, and we cannot modify a package already in transit.
Any applicable statutory cancellation rights remain unaffected.
Returns
For return eligibility, instructions, and refund information, please visit our Return & Refund Policy:
https://veenourish.com/policies/refund-policy
Contact
For shipping or order questions, email info@veenourish.com. Please include your name and order number so we can assist you.